At PeakMotion, we strive to provide clear, fair, and respectful service experiences. This Return and Refund Policy outlines the terms related to cancellations, service adjustments, and refund requests. Our goal is to handle every situation professionally and consistently, while maintaining transparent communication with our clients.
1. General Policy Overview
This policy applies to all service bookings and transactions completed through PeakMotion. We aim to offer flexibility where possible and assess each return or refund request with care and attention to detail.
2. Service-Based Nature
As a provider of fitness, wellness, and activity-based services, most of our offerings are time-based and delivered either in person or online. Since we do not sell physical products, returns typically relate to scheduled sessions or packages already booked.
3. Booking Cancellations by Clients
If you wish to cancel a scheduled service, we ask that you notify us as early as possible. Advance notice (typically 24 hours or more) allows us to adjust schedules and potentially offer your time slot to another client. Late cancellations may not be eligible for a refund but can sometimes be rescheduled, depending on availability.
4. Refunds for Cancelled Services
Refunds may be granted in cases where services were booked and paid for, but cancelled with sufficient notice before the scheduled start. Refund decisions will be made fairly and communicated clearly. Refunds are processed through the original payment method unless otherwise arranged.
5. Non-Attendance Without Notice
If a client misses a scheduled session without notifying us in advance, this may be treated as a completed appointment. In such cases, refunds or rescheduling may not be offered, as time and resources have been reserved.
6. Cancellations by PeakMotion
If PeakMotion must cancel or reschedule a session due to unforeseen circumstances, we will inform you as soon as possible. In such cases, clients may choose to reschedule at no additional cost or request a refund for any prepaid amount related to the cancelled service.
7. Partially Used Service Packages
For multi-session packages, if a client chooses to discontinue after using part of the package, a partial refund may be considered. The value of completed sessions will be deducted from the total, and the remainder may be refunded depending on the circumstances and original agreement.
8. Digital Products or Downloads
If PeakMotion offers any digital materials in the future (such as workout plans, online guides, or virtual programs), refunds for these will only be considered if the item was not accessed or if there was a technical error that prevented its use.
9. How to Request a Refund
To request a refund or reschedule a service, please contact us directly. Include your name, contact details, date of the booking, and a short description of the issue. Our team will review your request and respond in a timely and respectful manner.
10. Contact Information
If you have any concerns about your service experience or want to discuss a return or refund, we are available to assist you.
PeakMotion
Riverview, Heaton Mersey
Stockport SK4 3GN
United Kingdom
📞 +44 161 524 2333
📧 [email protected]